UNSW Office 365 Email Service, also Known as Cloud EmailFrom the Cloud Email Description page:
…we are upgrading our email system by relocating to Cloud technology to pave the way for new and improved services. This new service is referred to as ‘Cloud Email’.
Moving to the Cloud, provides all Staff, Students and Alumni improved environment stability, access to email, contacts and shared calendars from multiple devices including laptops, mobile and tablets. Email platform is regularly updated to the latest Microsoft version; this means you will always have the latest email functionality. No more downtime, waiting for email server backups and maintenance outages. Cloud email is safe and secure; your mail will be encrypted and hosted in Australia, meets the UNSW policies on privacy and record keeping and complies with Australia’s privacy laws.
- The webpage you are reading is provided as a courtesy by the School of Computer Science IT Support Group. We do not operate the UNSW Cloud Email service.
- The UNSW Cloud Email Service is managed by the Microsoft for the UNSW IT Group.
- UNSW IT provides a great amount of information about UNSW Cloud Email (Office365). Read their documents if you have problems.
- If, after reading their documents you still cannot use the UNSW mail service you should report this to UNSW IT Service Desk. (Not CSE System Support)
For more Reference Guides, please go to UNSW IT Cloud Email
access via Web Browsers
Apple Mail & Microsoft Outlook / Exchange Protocol (EWS)
Apple Mail and Microsoft Outlook natively support Exchange protocol (EWS), it is then preferred to configure it via Exchange protocol.
|Username||zID@ad.unsw.edu.au||Email Address||Your official UNSW email address|
Thunderbird / IMAP and SMTP Protocol
|Encryption/Security||IMAP: SSL or SSL/TLS
|Authentication Method||IMAP: "Normal Password"
SMTP: "Normal Password"
|Email Address||Your official UNSW email address|
|Reply-To||Your official UNSW email address|
Outlook 2010 for Windows authentication loop
In some rare cases, Outlook 2010(Windows) will repeatedly prompt for credential during configuration. If this happens, please make sure your Office 2010 is patched with the up-to-date Service Pack
More information please refer to Official documentation. Description of Office 2010 Service Pack 2
Apply for a shared mailbox & calendar (Generic Exchange Account)
Generic shared Mailbox and Calendar on Exchange are possible to set up by submitting an Online Access form for Special Purpose Account (OSA05) form.
The form can be downloaded via: https://www.it.unsw.edu.au/staff/forms/docs/OSA_05.pdf