Managed Print Service at CSE

Overview

UNSW IT Services for staff administer the University-wide Managed Print Service (MPS) printers for CSE staff and post-graduate students to use.

There is an MPS:
  • B&W multi-function printer/copier/scanner on each floor of the K17 building; Toshiba eStudio-656;
  • Colour multi-function printer/copier/scanner on floor 1 of the K17 building; Toshiba eStudio-5540c;
  • secondary B&W printer in each post-grad research area; Lexmark A4.
Although print quotas are no longer enforced at CSE (for staff and post-graduates), we do ask and expect people to respect the University Green policy, and be modest in their printing.
Note: all printing and copying is logged and excessive printing costs may result in a request for payment.

All MPS printers are fed from centrally managed print queues (also called printer shares). Jobs are sent to these queues over a Windows/SMB connection. The connection is authenticated with your zID and zPass.

Jobs for all printers are submitted to the same common queues. Once submitted to a common queue, jobs can then be released on any of several printers available for that queue. Nothing is printed until you walk to a printer and use your ID card. (see "Use Your ID Card With a Printer " below) Copying and Scanning will also require authenticating with your swipe card.

Configure Your Computer to Use the Managed Print Service

General Settings

Print server name
engpwps001.ad.unsw.edu.au
Queue/Share name
cse-staff for basic A4 printing, or
cse-mfd-staff for A3 printing or stapling options, or
cse-colour-staff for A3/A4 colour printing with stapling options
Username
Your UNSW zID with "adunsw\" in front. eg: adunsw\z3456789
Password
Your UNSW zPass
There are three print queues in operation:
  • CSE-STAFF, for A4 b/w printing (jobs can be released on any printer with swipe access, Toshiba or Lexmark).
  • CSE-MFD-STAFF, for A4 or A3 b/w printing or stapling options (jobs can be released on any Toshiba printer/copier/scanner).
  • CSE-COLOUR-STAFF, for A4 or A3 b/w and colour printing with stapling options including booklet making and saddle stapling (jobs can be released on a colour Toshiba printer/copier/scanner in room K17-107).

Windows 7 and above

Windows users should be able to browse and connect to this server directly to add it to their installed printers list.
  • For the standard print queue, do this: Start → Run → \\engpwps001.ad.unsw.edu.au\cse-staff
  • For the MFD (multi-function device) print queue (stapling, A3 etc.), do this: Start → Run → \\engpwps001.ad.unsw.edu.au\cse-mfd-staff
  • For the COLOUR print queue (colour, stapling, A3 etc), do this: Start → Run → \\engpwps001.ad.unsw.edu.au\cse-colour-staff
You will be prompted for credentials, which are your zID and your zPass:
  • Be sure to use adunsw\ in front of your zID.
  • Be sure to select 'Remember my password'.

Mac OSX 10.6 and above

Instructions are provided for Mac OSX 10.6 and above. Older versions may work, but have not been tested.

It is recommended for Mac users to add the MPS printers from a Terminal by using the command lines provided in the following sections.

For reference only, MPS printers may also be added from Mac OSX System Preference GUI. Download the relevant drivers and see this page for more: Adding MPS printer from System Preference on Mac OSX 10.10 and above

CSE-STAFF printer (monochrome)

  • Open the Terminal application, which can be found in the Utilities folder in the Applications folder on your mac.
  • Copy and paste this command into the Terminal and press Enter lpadmin -p CSE-Staff -v smb://engpwps001.ad.unsw.edu.au/cse-staff -D "CSE-Staff" -P "/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/Resources/Generic.ppd" -L K17 -o FXHighCapacityFeeder=True -o Duplex=DuplexNoTumble -o printer-is-shared=false -o PageSize=A4 -o APOptionalDuplexer=true -o auth-info-required=negotiate -E
    • If no error message is displayed in the Terminal window then the queue is set up.
    • Note, wait for 1-2 minutes for the new printer queue to show up in System Preferences
  • Proceed to the Authenticating section below.

CSE-MFD-STAFF printer (monochrome, stapling, A3, etc.)

Step 1. Install printer driver

You must first download the driver for the Toshiba e-STUDIO656.

  • Go to Toshiba support page http://business.toshiba.com/support/index.jsp
  • Search for printer model e-STUDIO656.
  • Download the "Duplex, Monochrome" version of driver that matches your Mac OS version.
    -for Mac OSX 10.6 and above download "Mac OSX 10.6 and later, Duplex, Monochrome" package.
  • Open the downloaded installer and follow the prompts to install the printer driver.

Step 2. Add CSE-MFD-STAFF printer queue

  • Open the Terminal application, which can be found in the Utilities folder in the Applications folder on your mac.
  • For OSX 10.6 and above - Copy and paste this command into the Terminal Window and press Enter lpadmin -p CSE-MFD-Staff -v smb://engpwps001.ad.unsw.edu.au/cse-mfd-staff -D "CSE-MFD-Staff" -P "/Library/Printers/PPDs/Contents/Resources/TOSHIBA_MonoMFP_X7.gz" -L K17 -o Duplex=DuplexNoTumble -o Finisher=StapleM -o Pedestal=Drawer12L -o printer-is-shared=false -o PageSize=A4 -o auth-info-required=negotiate -E
    • If no error message is displayed in the Terminal window then the queue is set up.
    • Note, wait for 1-2 minutes for the new printer queue to show up in System Preferences
  • Proceed to the Authenticating section below.

CSE-COLOUR-STAFF printer (colour printing, stapling, A3, etc.)

Important notes on Colour printing

Colour printing costs the School approximately ten times Monochrome printing and the colour printer is not generally available for bulk printing; and particularly should not be used for printing theses.
Such print jobs should be referred to the UNSW Print Centre, who will professionally print and bind the work and can assist with all technical print problems. Access to the colour printer, located in K17 rm-107, is restricted to CSE staff:
  • If you do-not have access to rm-107 and need to release a colour print job, please see the Administrative Assistant to HoS (Head of School) located in the HoS Office (rm-104) for access.
  • You will be asked what sort of job you are printing, and may be asked to use the UNSW Print Centre instead.
  • If you believe you need authorized access to rm-107, please contact the schools Executive Officer (HoS Office, rm104B) or IT Manager (CSG Office, rm111B) to discuss the matter.
  • It is expected that jobs over 50 impressions (print sides) be printed using the UNSW Print Centre.

Step 1. Install the printer driver

You must first download the driver for the Toshiba e-STUDIO5540C.

  • Go to Toshiba support page http://business.toshiba.com/support/index.jsp
  • Search for printer model e-STUDIO5540C.
  • Download the "Duplex, Colour" version of driver that matches your Mac OS version.
    -for Mac OSX 10.6 and above download "Mac OSX 10.6 and later, Duplex, Color" package.
  • Open the downloaded installer and follow the prompts to install the printer driver.

Step 2. Adding the printer queue

  • Open the Terminal application, which can be found in the Utilities folder in the Applications folder on your mac.
  • For OSX 10.6 and above - Copy and paste this command into the Terminal Window and press Enter lpadmin -p CSE-Colour-Staff -v smb://engpwps001.ad.unsw.edu.au/cse-colour-staff -D "CSE-COLOUR-Staff" -P "/Library/Printers/PPDs/Contents/Resources/TOSHIBA_ColorMFP_X7.gz" -L K17-107 -o FXHighCapacityFeeder=True -o Duplex=DuplexNoTumble -o Pedestal=Drawer12L -o ExternalLCF=None -o Finisher=StapleM -o printer-is-shared=false -o PageSize=A4 -o auth-info-required=negotiate -E
    • If no error message is displayed in the Terminal window then the queue is set up.
    • Note, wait for 1-2 minutes for the new printer queue to show up in System Preferences
  • Proceed to the Authenticating section below.

Authenticating on Mac OSX

Now you should connect to it using your UNSW credentials…
  • Open System Preferences and then open the Print & Scan (or Print & Fax) control panel.
  • Select the CSE-Staff or CSE-MFD-Staff or CSE-COLOUR-Staff printer from the left hand pane, and then click Open Print Queue
  • From the Printer menu at the top of the screen, select Print Test Page
    • You should see a job in the print queue with the status 'Hold for Authentication'
  • Highlight the print job, then select the Jobs menu and then select Resume job
  • You will be prompted for credentials, which are your zID and your zPass.
    • Be sure to use adunsw\ in front of your zID.
    • Be sure to select 'Remember this password in my keychain"
  • Press OK and the job should be printed and removed from your local queue.

Linux

Linux users should connect to smb://engpwps001.ad.unsw.edu.au/cse-staff using the generic postscript printer driver.

Associate & Use Your UNSW ID Card With a Printer

You will need to wave your ID card near the card-reader on a printer (on the right-hand side, near the rear) to start to print jobs. The first time you use your card at an MPS printer, you will need to associate the card with MPS via your zID and zPass. When authenticated, simply "wave" your card over any MPS printer card-reader to access your print jobs.
Any waiting jobs that you have submitted will be displayed, and you can then 'release' them to the local printer.
You will be automatically logged out after 45 seconds of inactivity, or you can press the "Access" key (lower left of the keypad, also marked with a red label as logout) to log out manually.

Printing from CSE lab computers and login servers

For printing ASCII text use this command: a2ps -Pcse-staff <filename> In applications set the print command as: lpr -Pcse-staff

Postgraduate printing to J17 Level-5 printers

CSE postgraduate and researcher staff allocated space in J17 Level-5, have access to the Mech.Eng. managed printing resource at the North entrance to Level-5.

The printers are:
Printer/RoomSerial No.IT AssetServername
Toshiba e.Studio 656 SCZBC1547200009117\\infpwps006.ad.unsw.edu.au\MEC-LB097
Lexmark X746de 7526149441C2200035643\\mpspwps200.ad.unsw.edu.au\MEC-LC012

To connect to the printers, follow the procedures documented for MPS printers, however utilising the print-queues recorded above.

Printing to lab printers

These printers run on their own system and are not CSE staff printers.
To use these printers print to a UNSW student queue and charge your student printing account, see printing from CSE labs for more information. Or, you could instead print to a CSE staff print queue, and pick up your job from one of the staff printers.

Scanning documents

Documents can either be scanned to a USB stick or emailed to your official UNSW email address. It is not possible to add additional email addresses to the system, or to email external users directly. If you are unfamiliar with the email address displayed for you, visit https://idm.unsw.edu.au/ to check where this email is delivered to. You can forward it to your CSE email address, or consult https://www.it.unsw.edu.au/staff/email/exchange/index.html for information on accessing your UNSW email.

Problems

I have a new Staff/Student Card

You should just need to associate the card with your zID the same way you did with your last card. Follow the instructions in the section Use Your ID Card With a Printer.

Error: "Windows cannot connect to the printer"

When connecting from windows, a dialog may pop up with the above message. Selecting 'Show details' returns "Operation failed with error 0x00000002". If this happens, try rebooting your computer, which fixes the problem in the great majority of cases.

I have a working network connection, but trying to connect to the MPS print queue returns a network error.

This can be caused by a misconfigured (or manually entered) DNS entry? ...try returning DNS to the default settings.

I can see my queued jobs, but the printer reports: 'No Pending jobs' or 'Server off-line'

Your computer is storing your jobs locally, and is not sending them to the MPS print server.

This is most likely an authentication issue: you have changed your UNSW zPass, or forgot to select Save Changes when setting-up printing.

Refer to the following section on How to set new credentials on different operating systems…

I have changed my UNSW zPass

When you update your zPass, you will also need to update any stored MPS authentication credentials on your local system.

See zPass Keeps Locking for more information on how to reset your authentication credentials and how to unlock your UNSW account if changing your zPass has caused it to lock.

Toshiba Defined Paper Densities

You might be using thicker paper for special jobs. You should only use the large Toshiba printers for this. Paper densities, as defined by Toshiba for their printer driver, are as follows:
PLAIN
64-105 gsm
PLAIN 1
64-80 gsm
PLAIN 2
81-105 gsm
THICK 1
106-163 gsm
THICK 2
164-209 gsm
THICK 3
210-256 gsm
THICK 4
257-300 gsm
Last edited by mgao 01/08/2016

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