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Managed Print Service at CSE

Overview

UNSW IT Services Managed Print Service (MPS) printers are installed in CSE and are available for staff and other researchers to use.

Print quotas are no longer enforced in CSE.  However we do ask and expect people to be modest in their printing and note that all printing and copying is logged and that excessive printing costs may result in a request for payment.

There is multi-function printer/copier/scanner on each floor, a Toshiba eStudio 656. There is also be a secondary printer on each floor (except the 6th) - a Lexmark A4 B&W printer.

All printers are fed via centrally managed print queues (also called printer shares). Jobs are sent to these queues over a Windows/SMB connection. The connection is authenticated with your zID and zPass.

Jobs for all printers are submitted to the same common queues. Once submitted to a common queue, jobs can then be released on any of several printers available for that queue. Nothing is printed until you walk to a printer and use your ID card. (see "Use Your ID Card With a Printer " below)

Copying and Scanning will also require authenticating with your swipe card.

Use Your ID Card With a Printer

You will need to wave your ID card near the card-reader on a printer (on the right-hand side, near the rear) to start to print jobs.

The first time you "wave" your card at the printer, you will need to type your zID and zPass into the printer to associate your identity with that card. Otherwise, simply "wave" your card at any printer. Any waiting jobs that you have submitted will be displayed, and you can then 'release' them to print.

You will be automatically logged out after 45 seconds of inactivity, or you can press the "Access" key (lower left of the keypad, also marked with a red label as logout) to log out manually.

If a printer has run out of paper or has some other problem, then this should be clear from the display and you would then know to go to another printer to release your jobs. This should generally mean fewer lost/damaged print jobs than the previous system.

Configure Your Computer to Use the Service

General Settings

To send jobs to the print queue you will need to use the zID and zPass of an active UNSW account.
Print server name
engpwps001.ad.unsw.edu.au
Queue/Share name
cse-staff for basic A4 printing, or
cse-mfd-staff for A3 printing or stapling options, or
cse-colour-staff for A3/A4 colour printing with stapling options
Username
Your UNSW zID with "adunsw\" in front. eg: adunsw\z3456789
Password
Your UNSW zPass
There are three queues in operation:
  • CSE-STAFF, for A4 b/w printing (jobs can be released on any printer with swipe access, Toshiba or Lexmark).
  • CSE-MFD-STAFF, for A4 or A3 b/w printing or stapling options (jobs can be released on any Toshiba printer/copier/scanner).
  • CSE-COLOUR-STAFF, for A4 or A3 b/w and colour printing with stapling options including booklet making and saddle stapling (jobs can be released on a colour Toshiba printer/copier/scanner in room K17-107).

Connecting using Windows 7 and 8

Windows users should be able to browse and connect to this server directly to add it to their installed printers list.

For the standard print queue, do this: Start → Run → \\engpwps001.ad.unsw.edu.au\cse-staff

For the MFD (multi-function device) print queue (stapling, A3 etc.) do this: Start → Run → \\engpwps001.ad.unsw.edu.au\cse-mfd-staff

For the COLOUR print queue (colour, stapling, A3 etc) do this: Start → Run → \\engpwps001.ad.unsw.edu.au\cse-colour-staff

You will be prompted for credentials, which are your zID and your zPass. Be sure to use adunsw\ in front of your zID. Be sure to select 'Remember my password'

Connecting using OSX

Instructions are provided for Snow Leopard, Lion, Mountain Lion, Mavericks (TBC). Older versions may work, but have not been tested.

Macintosh users should add the printer from a Terminal prompt.

Adding the cse-staff printer (monochrome)

    Open the Terminal application, which can be found in the Utilities folder in the Applications folder.

    Copy and paste this command into the Terminal Window and press Enter

    lpadmin -p CSE-Staff -v smb://engpwps001.ad.unsw.edu.au/cse-staff -D "CSE-Staff" -P "/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/Resources/Generic.ppd" -L K17 -o FXHighCapacityFeeder=True -o Duplex=DuplexNoTumble -o printer-is-shared=false -o PageSize=A4 -o APOptionalDuplexer=true -E

    If no error message is displayed in the Terminal window then the queue is set up. Proceed to the Authenticating section below

Adding the cse-mfd-staff printer (monochrome, stapling, A3, etc.)

Downloading and installing the printer driver

    You must first download the driver for the Toshiba e-STUDIO656.

    The main page for Toshiba support is http://business.toshiba.com/support/index.jsp

    Select B/W COPIER and choose e-STUDIO656.

    Choose the driver that matches your operating system version and download the "Duplex/Monochrome" version.

    You will find a .dmg file, that when opened, provides an installer.

    Open the installer and follow the prompts to install the printer driver.

Adding the printer queue

    Open the Terminal application, which can be found in the Utilities folder in the Applications folder.

    For OSX 10.6 (Snow Leopard) - Copy and paste this command into the Terminal Window and press Enter

    lpadmin -p CSE-MFD-Staff -v smb://engpwps001.ad.unsw.edu.au/cse-mfd-staff -D "CSE-MFD-Staff" -P "/Library/Printers/PPDs/Contents/Resources/en.lproj/TOSHIBA_MonoMFP_X4USA.gz" -L K17 -o Duplex=DuplexNoTumble -o Finisher=StapleM -o Pedestal=Drawer12L -o printer-is-shared=false -o PageSize=A4 -E

    For OSX 10.7 (Lion) or 10.8 (Mountain Lion) - Copy and paste this command into the Terminal Window and press Enter

    lpadmin -p CSE-MFD-Staff -v smb://engpwps001.ad.unsw.edu.au/cse-mfd-staff -D "CSE-MFD-Staff" -P "/Library/Printers/PPDs/Contents/Resources/en.lproj/TOSHIBA_MonoMFP_X7USA.gz" -L K17 -o Duplex=DuplexNoTumble -o Finisher=StapleM -o Pedestal=Drawer12L -o printer-is-shared=false -o PageSize=A4 -E

    If no error message is displayed in the Terminal window then the queue is set up. Proceed to the Authenticating section below.

Adding the cse-colour-staff printer (colour printing, stapling, A3, etc.)

Important notes on colour printing

Colour printing costs the School approximately ten times Monochrome printing and the colour printer is not generally available for bulk printing; and particularly should not be used for printing theses.
Such print jobs should be sent to P3, the University's print service, who will professionally print and bind the work and can assist with all technical print problems.

Access to the colour printer, located in K17 room 107, is restricted to just CSE staff:
  • If you do-not have access to rm-107, and need to pick up a colour print job, please see the Head of School's assistant (Joanne Curro) at Head of School's Office (rm-104) for access. You will be asked what sort of job you are printing, and may be asked to use P3 instead.
  • If you believe you need authorized access to rm-107, please contact Kathy Mitris (HoS Office, rm104B) or Geoff Oakley (CSG Office, rm111B) to discuss the matter.
  • It is expected that jobs over 50 impressions (print sides) should normally be printed at P3.

Downloading and installing the printer driver

You must first download the driver for the Toshiba e-STUDIO 5540C.

The main page for Toshiba support is http://business.toshiba.com/support/index.jsp

Select Drivers → Search Product '5540C' → choose the "Duplex/Color" driver for your operating system.

Locate the file you downloaded, then, if necessary, uncompress it.

You will find a .dmg file, that when opened, provides an installer.

Open the installer and follow the prompts to install the printer driver.

Adding the printer queue

Open the Terminal application, which can be found in the Utilities folder in the Applications folder.

For OSX 10.6 (Snow Leopard) - Copy and paste this command into the Terminal Window and press Enter

lpadmin -p CSE-Colour-Staff -v smb://engpwps001.ad.unsw.edu.au/cse-colour-staff -D "CSE-COLOUR-Staff" -P "/Library/Printers/PPDs/Contents/Resources/en.lproj/TOSHIBA_ColorMFP_X4USA.gz" -L K17-107 -o FXHighCapacityFeeder=True -o Duplex=DuplexNoTumble -o Pedestal=Drawer12L -o ExternalLCF=None -o Finisher=StapleM -o printer-is-shared=false -o PageSize=A4 -E

For OSX 10.7 (Lion), 10.8 (Mountain Lion) and 10.9 (Mavericks) - Copy and paste this command into the Terminal Window and press Enter

lpadmin -p CSE-Colour-Staff -v smb://engpwps001.ad.unsw.edu.au/cse-colour-staff -D "CSE-COLOUR-Staff" -P "/Library/Printers/PPDs/Contents/Resources/en.lproj/TOSHIBA_ColorMFP_X7USA.gz" -L K17-107 -o FXHighCapacityFeeder=True -o Duplex=DuplexNoTumble -o Pedestal=Drawer12L -o ExternalLCF=None -o Finisher=StapleM -o printer-is-shared=false -o PageSize=A4 -E

If no error message is displayed in the Terminal window then the queue is set up. Proceed to the Authenticating section below.

Authenticating

Now you should connect to it using your UNSW credentials…
  • Open System Preferences and then open the Print & Scan (or Print & Fax) control panel.
  • Select the CSE-Staff or CSE-MFD-Staff or CSE-COLOUR-Staff printer from the left hand pane, and then click Open Print Queue
  • From the Printer menu at the top of the screen, select Print Test Page
  • You should see a job in the print queue with the status 'Hold for Authentication'
  • Highlight the print job, then select the Jobs menu and then select Resume job
  • You will be prompted for credentials, which are your zID and your zPass. Be sure to use adunsw\ in front of your zID.
  • Be sure to select 'Remember this password in my keychain"
  • Press OK and the job should be printed and removed from your local queue.

Linux

Linux users should connect to smb://engpwps001.ad.unsw.edu.au/cse-staff using the generic postscript printer driver.

Printing from CSE lab computers and login servers

For printing ASCII text use this command: a2ps -Pcse-staff <filename> In applications set the print command as: lpr -Pcse-staff

Printing to lab printers

These printers run on their own system and are not CSE staff printers.

To use these printers print to a UNSW student queue and charge your student printing account, see printing from CSE labs for more information.

Or, you could instead print to a CSE staff print queue, and pick up your job from one of the staff printers.

Scanning documents

Documents can either be scanned to a USB stick or emailed to your official UNSW email address. It is not possible to add additional email addresses to the system, or to email external users directly.

If you are unfamiliar with the email address displayed for you, visit https://idm.unsw.edu.au/ to check where this email is delivered to. You can forward it to your CSE email address, or consult https://www.it.unsw.edu.au/staff/email/exchange/index.html for information on accessing your UNSW email.

Problems

Error: "Windows cannot connect to the printer"

When connecting from windows, a dialog may pop up with the above message. Selecting 'Show details' returns "Operation failed with error 0x00000002".

If this happens, try rebooting your computer, which fixes the problem in the great majority of cases.

I have a working network connection, but trying to connect to the MPS print queue returns a network error.

This can be caused by a misconfigured (or manually entered) DNS entry? ...try returning DNS to the default settings.

I have changed my UNSW zPass

Occasionally you need to change your zPass, whether it be a periodic security request from UNSW IT Services, or simply because you may have forgotten it.

If you change your zPass you can still use your staff/student card to release jobs. The card readers on the printers will not need to be re-associated with the same card.

However, you will need to delete or edit any old stored MPS login credentials (UNSW zID & zPass) in your computer. See the sections below about no pending jobs for how to do this.

I can see my queued jobs, but the printer says: No Pending jobs

Your computer is probably storing your jobs and is not sending them to the print server. This is most likely because it does not have the right credentials (your UNSW zID & zPass) to make a connection with the print server. The following sections tell you how to change your credentials on different operating systems…

Set new credentials in Windows (post Vista)

Try connecting to the server offering the print queue. Eg: StartRun\\engpwps001.ad.unsw.edu.au\

This will succeed if your computer has the right credentials, otherwise it will prompt you for credentials, which are your zID and your zPass. Be sure to use adunsw\ in front of your zID. Be sure to select 'Remember my password'

Stored passwords in Windows are maintained by the Credential Manager: Control PanelUser Accounts and Family SafetyCredential Manager

Within the Credential Manager, select (double-click) the MPS key (ie. engpwps001) and edit the password.

Set new credentials in Windows (Vista)

Try connecting to the server offering the print queue. Eg: StartRun\\engpwps001.ad.unsw.edu.au\

This will succeed if your computer has the right credentials, otherwise it will prompt you for credentials, which are your zID and your zPass. Be sure to use adunsw\ in front of your zID. Be sure to select 'Remember my password'

Stored passwords in Windows Vista are maintained by a Credentials utility: StartRuncontrol userpasswords2 Advanced Tab Manage Passwords

Within the Credentials utility, select (double-click) the MPS key (ie. engpwps001) and edit the password.

Set new credentials in OSX

Stored password in OS X are maintained by the Keychain Access App: GoApplicationsUtilitiesKeychain Access

Passwords are stored in the Login keychain, under the name of the printer e.g. cse-mfd-staff.

Select (double-click) the key and edit the password. Be sure to Save Changes before exiting.

The referenced account is currently locked out...

This is likely due to a number of failed login attempts due to incorrect (changed z-pass?) or expired login credentials.

Check, using the IDM, that you are in fact using the correct login credentials and that UNSW systems can identify you.

Update/edit your credentials in the stored-key manager of your system (Windows Credential Manager, Apple Keychain etc.)
You can even try deleting the key so as to force recreation, or generate an appropriate error.

...then try printing again.

Toshiba Defined Paper Densities

You might be using thicker paper for special jobs. You should only use the large Toshiba printers for this.

Paper densities, as defined by Toshiba for their printer driver, are as follows:
PLAIN
64-105 gsm
PLAIN 1
64-80 gsm
PLAIN 2
81-105 gsm
THICK 1
106-163 gsm
THICK 2
164-209 gsm
THICK 3
210-256 gsm
THICK 4
257-300 gsm

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