Account expiry

Why is my account expiring?

If you have received a warning about account expiry, one of two things is happening:
  • your entire account is expiring, or
  • only certain parts of it are.
If only miscellaneous classes (things like group membership, quota classes, course membership, etc.) are expiring, you may lose access to the resources they provide, but your account will remain active.

If your main account class is expiring, then your account will be deactivated.

Every CSE account is a member of at least one account class and one group, and each of these class memberships has an expiry date (see the taggi page on Account Classes and Groups for more details and typical expiry dates)

A month before you expire from an account class and/or group, you will receive an automatic email message warning you of the impending expiry; this is to give you time to save files relating to that class, if you will not be continuing in it. The rest of the warning message will tell you what classes you will continue to belong to (if any). Read the email carefully to see what is actually happening.

Web interface

For a nice view of your current account and group expiries, visit the Account Control Panel.

But my account really is expiring!

If all your classes are expiring together, then your account is about to expire and you will get a slightly different automatic message warning you of this. If you are a student who has finished your degree, now is the time to copy your files to your own storage media.

Can I keep receiving e-mail?

You can can configure a redirection using mlalias to forward email to an external account, see Redirecting_mail. Currently we guarantee this forwarding for 6 months, although we rarely cull old mail redirections this may change soon with the introduction of new email systems. We would strongly encourage you to set up an alumni account and encourage everyone to use its associated email address instead, see Alumni Accounts for more details.


Not enrolled in any CSE courses

If you are a student who is not enrolled in any CSE courses, but you are still enrolled in a CSE program, then your account should automatically be extended as a member of that CSE program class. If your account has not been automatically extended, then you might need to make sure that you have registered a CSE plan with this program (for more details, see the taggi page on Account Classes and Groups).

Taking program leave

You are not automatically entitled to an account if you have officially taken leave from your CSE program. However, if you would like to have your account kept active while you are on leave, then you should email your request (and any justification you have for such a request) to the CSE school office, and/or to the Head of School. If your request is approved, they should contact system support to have your account extended manually as a CSE_Thesis account. Note:
  • Such requests are usually only granted to students who have already completed a substantial portion of their degree, and who may need (or want) to work on their thesis/projects while they are away.
  • Even if the request is not approved, you need not worry that any files or directories in your CSE account will be lost forever. Your CSE account (and any directories and files it may have previously contained) can be resurrected fairly easily when you return from program leave.

Not enrolled in a CSE program or course

If you are not enrolled in a CSE program or any CSE courses, then unfortunately your account will not be extended unless you can provide a very good reason that is supported by a CSE academic or the Head of School.

Not officially enrolled but still finishing a thesis, or collaborating on follow-up publications.

If you are finishing work on your postgraduate (or undergraduate) thesis, then you need to ask your supervisor to email System Support on your behalf, asking to extend your account as a CSE_Thesis account, and any other required access permissions or quotas. The email should explicitly specify the amount of additional time required, and/or a new expiry date.


If you want to keep your account a CSE for collaboration then ask another Academic to requests a Courtesy account.

What to do before your account expires

Redirect email

See section above about redirecting your CSE email and setting up an Alumni account.

Account backups

The files in your home directory are backed up to tape and can be restored should you return to CSE, in fact this will be done automatically if your account is renewed less than 6 months after expiring. But it is important that you make a personal copy of any files that you will need after you leave CSE as we cannot guarantee that we can supply these to you after you leave.

Cleaning out scratch space if you have it.

If you have been allocated scratch space, please ensure that you clear these directories, or email System Support to confirm that these can be removed.

Allocated computers

If you would like to take your computer with you when you go, check Policy on allocation of old computers to see if you are eligible and for the procedure to transfer the asset to you. Let System Support know what equipment you have and when it will be available for collection. It is important that you explicitly state by email that we can wipe the computer's hard drive when it is returned. It is standard policy to securely wipe hard drives before reallocation or disposal of computers, but we need to be sure that you have backups of all the files you need.

And lastly .....

If you have been allocated a desk, please ensure it is cleared of any personal items, and is as clean and tidy as possible for the next person to use.
Last edited by robertd 16/08/2015

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