Why is my account expiring?
There's a good chance that it isn't.
If you have received an email about your account expiring, one of two things is happening:
- your entire account is expiring, or
- only certain parts of it are.
Every CSE account is a member of at least one account class, and each of these class memberships has an expiry date.
If only miscellaneous classes (such as quota classes, course membership, etc.) are expiring, then your account will remain active.
If your main account class is expiring, then your account will be deactivated.
A month before you expire from an account class, we will send you an email message to let you know what's going to change.
This gives you a chance to get your access extended (if it shouldn't be expiring), or to prepare for any access changes that might result.
The rest of the warning message will tell you what classes you will continue to belong to (if any).
Read the email carefully to see what is actually happening.
But my account really is expiring!
If all your classes are expiring together, then your account is about to expire and you will get a slightly different message warning you of this.
If you are a student, and you've finished your degree, now is the time to copy your files to your own storage media.
Can I keep receiving email?
You can redirect your CSE email address to another address if you want.
Currently we guarantee this forwarding for 6 months, although this may change in the future.
However we strongly encourage you to set up an alumni account, and ask people to mail you there instead.
Not enrolled in any CSE courses, but still in a CSE program
If you are a student who is not enrolled in any CSE courses, but you are still enrolled in a CSE program, then your account should automatically be extended.
If it hasn't been extended, make sure that you have registered a CSE plan with this program (see Account Classes and Groups).
If you do have a plan registered and your account is still expiring, contact Student Services.
Taking program leave
By default, your account won't stay active while you're on program leave.
If you need it to, tell the School Office why you need it, and if they approve your request, they'll pass it on to CSG.
These requests are usually only granted if:
- You're mostly finished with your degree, and
- You want to work on your thesis or projects while you're away.
Even if your account does expire while you're away, your files won't be lost.
When you return and your account is reactivated, everything will still be in your CSE home directory.
Not officially enrolled but still finishing a thesis, or collaborating on follow-up publications.
If you are finishing work on your thesis, ask your supervisor to request an extension for you from CSG.
This is very straightforward and usually granted straight away, but we need to know how long to extend it for.
If you're no longer involved with CSE, then your account will expire.
In very rare cases, an academic or the Head of School can request this for you, but not without a very good reason.
If you want to keep your account a CSE for collaboration, you'll need to ask another academic to request a courtesy account for you.
What to do before your account expires
Redirect your emailSee the section above about redirecting your CSE email and setting up an Alumni account.
Back up your data
The files in your home directory are backed up to tape and can be restored if you ever return.
However, you should take your own copy of any files that you want to keep, as it can be hard to prove your identity and get them to you once you've left.
Clear out your scratch space
If you have been allocated scratch space, please clear it out yourself, or email System Support to confirm that it's OK for us to delete it.
(If you don't know what this is, then you don't need to do anything about it.)
In some cases, you can apply to take your computer with you when you go.
If you think you're elegible, contact System Support and ask to have it transferred to you.
If you're not eligible, or you don't want to keep the computer, you must contact System Support to let us know when you're finished with it.
Once we collect the computer, we will securely erase the hard drive, so you must notify us by email that you have taken copies of your data.