Overview

UNSW IT Services for staff administer the University-wide Managed Print Service (MPS).

MPS printers for CSE staff and research students are:

• Black & white multi-function printer/copier/scanner on most floors (Fuji Xerox ApeosPort-V 5070)
• Colour multi-function printer/copier/scanner in K17-107 (Fuji Xerox ApeosPort-VI C5571) (also another in K17-301)

You will need to put your staff ID card on the card reader of the printer to print, copy or scan.

First, send a print job to one of the CSE staff print queues. Then go to one of the staff printers in CSE. Use you staff card to log into the printer. Then select your job, thus releasing it to print.

These printers support A3 printing and stapling.

Other Printers at CSE

• Two printers in J17-510 that are only to be used by the people working there (Robotics Group). Those are described below on this page.
• MPS Student Service: Printers across UNSW, including a few in CSE, that can be used by students. Students pay into a personal account which is then charged for each page printed.
• A few printers in CSE administration offices using restricted MPS queues.

If you're new to CSE / UNSW

To print to the staff printers in CSE, you will need a printer account with CSE staff printing privileges.

For this, you will need:

• a formal relationship with CSE — typically as an employee, visiting academic or research student
• a working UNSW zID account
• a UNSW staff card

With those in place:

• Place your UNSW ID card on the card reader of a CSE staff printer, and enter a new four-digit PIN to use for printing.
• Authenticate with your zID and zPass
• This will create your printer account, but it won't yet have staff privileges
• Email System Support with your zID, and ask them to give you staff printing privileges
• Once that's done, you should be able to touch your card to the card reader of a printer, enter your PIN, and then use the printer.

Printers and print queues

You should use STAFF-BLACK-PRINTER queue as your default printer. Jobs printed to this queue can also be released on the colour printers.

Username and Password

Username

zID@ad.unsw.edu.au (substituting your own zID)

Password

Your zPass

Printers in J17-510

CSE research students and staff in Level 5 of J17 (Robotics Group) also have access to the MPS printers at the north entrance:

For windows and Linux, connect as for the other MPS printers, using the addresses in the table above.

For MacOS, run these commands in the terminal: lpadmin -p MEC-LC012 -v smb://mpspwps200.ad.unsw.edu.au/MEC-LC012 -D "J17-5 Lexmark" -P "/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/Resources/Generic.ppd" -L J17 -o FXHighCapacityFeeder=True -o Duplex=DuplexNoTumble -o printer-is-shared=false -o PageSize=A4 -o APOptionalDuplexer=true -o auth-info-required=negotiate -E lpadmin -p MEC-LB097 -v smb://infpwps009.ad.unsw.edu.au/MEC-LC018 -D "J17-5 Fuji" -P "/Library/Printers/PPDs/Contents/Resources/FX ApeosPort-VI C5571 PS.gz" -L J17 -o Duplex=DuplexNoTumble -o printer-is-shared=false -o PageSize=A4 -o APOptionalDuplexer=true -o auth-info-required=negotiate -o FXOutputOptions=FinisherTypeCH -o FXBookletTray=True -o FXPaperTrayConfiguration=4Tray -o OutputBin=FinisherTray -E

Submitting print jobs to a website

The Wireless Print Service is a website that accepts print files and puts them on a general print queue.

If you can use CSE staff printers then jobs you send to the "Wireless Print Service" can be "released" and printed on the CSE staff printers. If you cannot print from your own computer, this is an alternative way of sending your print jobs to the printers.

Printing from your computer

Windows

Browsing directly to each print queue will add the printer to your system:

• Press Win+R to open the Run dialog, then enter \\mpspwps401.ad.unsw.edu.au\ and press Enter
• Enter your credentials (see above) if prompted, and be sure to click 'Remember my password'
• Double-click on the name of the printer to install the printer and the appropriate driver. (this can take a minute or so to complete)

MacOS

First, get the printer drivers. Check if this file exists:/Library/Printers/PPDs/Contents/Resources/FX ApeosPort-V 5070 PS.gz
It appears to be installed already on UNSW Registered (SOE) Macs.

If you do not have that file:

• Search for ApeosPort-VI C5571 at Fuji Xerox Support
• Select your MacOS version from the drop-down list next to "Operating System". (Though it is the same driver bundle irrespective of the MacOS version.)
• The website then recommends a PDF driver. Definitely do not install the PDF driver.

  Select "View all" and then you should see "Mac Print Driver (PS)". The notes for the driver should say: Driver Type: PPD (PS)

  Download that Postscript driver.

• Open the downloaded installer file and follow the prompts.

Then add the printer queues:

• Open Terminal (from Applications → Utilities)
• Copy the text from this script and paste it in the terminal.
• Wait 1-2 minutes for the changes to take effect.

Finally, authenticate to the printing system:

• Print any document to one of the newly-added printers.
• Open the corresponding print queue from System Preferences → Printers & Scanners.
• If you see your print job in the queue with the status 'Hold for Authentication' then click the Resume button (↻) to the right of the job.
• Enter your UNSW credentials when prompted. (On UNSW registered Macs this will be your plain zID and zPass.)
• On your first attempt, do not select 'Remember this password in my keychain'. Confirm that printing is working before storing the credentials for automatic use.
• Click [OK] to print your first print job.

Another method for MacOS

Driver: Mac Print Driver 1.73.109 PPD (PS) is the only one that works, according to Jake.

Steps:

• Clear all printer settings: Preferences → Printers & Scanners → [ Right-click ] → Reset Printing System
• Delete any other FX ApeosPort-V 5070 drivers (in /Library/Printers/PPDs/Contents/Resources/…)
• Install driver above.
• Restart MacOS
• Use the install script to install the SMB printer
• Using a web browser, connect to the web control panel for the CUPS print service running on your Mac. Use your local MacOS authentication (local user account)
• Enable “Share printers connected to this system" → "Allow printing from the Internet" (This enables cross-subnet printing. Details)
• Enable “Use Kerberos authentication (FAQ)”
• Click “Change Settings”
• Print a document and use zxxxxxx, password (not zxxxxxx.ad.unsw.edu.au)

Linux

Get the Fuji-Xerox printer driver.

• Go to the ApeosPort-IV C5570 Driver page
• Select Linux 64-bit from the Operating System dropdown, and download the Linux Driver. (… because no one uses 32-bit any longer)
• Download the AMD64 .deb file or the x84_64 bundle which is a .rpm inside a .zip file. At the time of writing this was version 1.1.3-4.

Install SMB/CIFS support software.

Ensure you have installed the CUPS service and smbclient program. eg: apt-get install cups smbclient

Create the print queues

Use the Settings utility for your system. Setup printers using the following details:

Type

Windows printer via SAMBA

Device URI

smb://mpspwps401.ad.unsw.edu.au/STAFF-BLACK-PRINTER, and

smb://mpspwps401.ad.unsw.edu.au/STAFF-COLOUR-PRINTER

Username

ADUNSW\z1234567 (using your own zID)

Password

(your zPass)

Manufacturer

FUJIFILM

Model

FUJIFILM Printer Driver for Linux

Don't click Verify while adding the printer, as it can actually misconfigure the queue

Scripted Setup (Debian/Ubuntu)

Alternatively you can download and run this script. It works in Ubuntu 22.04, so you might need to adapt it to work if you use a different system. Once the script has setup printers, for each one:

• Print a test page.
• Then, open the print queue window and there should be a prompt to Authenticate.
• Enter your zID prefixed with ADUNSW\ (Eg: ADUNSW\z1234567) and your zPass.

Troubleshooting

If you're having problems, you can test your network connection and credentials with:

kinit zID@AD.UNSW.EDU.AU && smbclient -k //mpspwps401.ad.unsw.edu.au/STAFF-BLACK-PRINTER -c 'print somefile.ps'

...where somefile.ps is an existing Postscript file.

If that doesn't work, you've either got a network problem or a credentials problem.

If it does work, the problem is in the printing setup on your computer.

CSE teaching and research computers

CSE's general use teaching computers are not configured for printing.

Some particular research computers run an older, but still working, print service.

Releasing your print jobs at a printer

To release your print jobs:

• Place your ID card on the card reader for at least one second
• Log in with your PIN - or if it's your first time using an MPS printer, create one
• If you tap your card too quickly, the printer might ask for a password instead of a PIN.
• If this happens, press Cancel on the screen, then start again, more slowly.
• You should now be able to list, print or cancel your print jobs.

Colour printing

Colour printing at CSE is for staff only, and for small print jobs (under 50 pages) - it costs the school about ten times as much as black and white.

If you need a large colour print job, or you're not staff, you should use the UNSW Print Centre instead.

To print in colour, send jobs to the STAFF-COLOUR-PRINTER queue.

You can release your jobs from the printer in K17-107 - if you don't have access, ask someone in K17-104 or K17-111 to let you in.

Scanning

The Fuji Xerox printers can scan documents and either save them to a USB stick or mail them to your UNSW email address.

They can't mail them directly to external addresses - forward them from your own mailbox if you want to do this.

Problems

I've replaced my staff card

You will need to log in to the printer to link your new card to your printer account.

Swipe your new card on the card reader as usual, and follow the on-screen prompts to login with your zID/zPass.

I've forgotten my PIN

If you need to reset your PIN, log into MPS Recharge and go to Change Your Settings → Account PIN

I changed my zPass

When you change your zPass, you need to update all the saved copies of the old password on your computer.

If your computer uses the old password a few times in a row, it can end up locking your zPass.

For Windows:

• Run Credential Manager from the Start Menu.
• Under Windows Credentials, select the entry for mpspwps401.ad.unsw.edu.au, and click Edit.
• Enter your new zPass in the Password field.

For Mac:

• Run Applications → Utilities → Keychain Access
• Look for the printer name in the Passwords list, and double-click to open it.
• Click Show Password.
• Enter your new zPass, and click Save Changes.

For Linux, there are several options depending on your distribution; seahorse should be installed on Ubuntu systems.

My zPass just isn't working

If your computer uses a wrong or old zPass three times in a row, your zPass will get locked.

You can unlock it at the UNSW Identity Manager.

My computer won't let me print but I need to print something RIGHT NOW!

Save your print job as a file and upload it to the Wireless Print Service.

This is explained more above.

Windows not creating queues (Dec. 2021)

People at CSE using Windows have had problems connecting to the printing service here. The cause of this problem is believed to be a Windows security fix.

Microsoft released a subsequent, optional update which restores printing:

• Using Microsoft Update, install recent updates, making sure to install Feature Update 21H2.
• Then install optional update KB5007253.

Windows 11 not creating queues

This was noted by people who upgraded to Windows 11, particularly on computers that are not registered with UNSW Software Service (SOE).

When trying to add the print queue, Windows would fail with an error window saying something like:

Operation could not be completed (error 0x000000bc4). No printers were found.

UNSW Desktop & infrastructure team told us that to make printing work, you will need to make this group policy setting:

[HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows NT\Printers\RPC]
Set “RpcUseNamedPipeProtocol”(REG_DWORD) to 1.

The group policy editor can be run by opening the "Run" window ([Windows]+[R]) and entering "gpedit.msc".

Find: Computer Configuration → Administrative Templates → Printers → “Configure RPC connection settings”
For “RPC over named pipes” select "Enabled".
For Authentication, select “Default”.

Then connect to the network print queue to add it to your computer.

Relevant documentation:

• Windows 11 22H2 changes to RPC over TCP for network printing,
• Microsoft community help